WHERE DOES MY ORDER SHIP FROM?
ALL ORDERS ARE SHIPPED FROM OUR FACILITY IN VIGONZA, ITALY.
I AM PLACING AN INTERNATIONAL ORDER. DOES THE SHIPPING COST
INCLUDE THE CUSTOMS, DUTIES AND/OR TAXES?
CUSTOMS, DUTIES AND TAXES ARE NOT INCLUDED IN THE ITEM PRICE
OR SHIPPING COST. WE SHIP ALL INTERNATIONAL
ORDERS DELIVERY DUTIES UNPAID (DDU), WHICH
MEANS ANY FEES ARE CHARGED ONCE THE PARCEL REACHES ITS
DESTINATION AND MUST BE PAID BY THE RECIPIENT.
UNFORTUNATELY THESE FEES ARE BEYOND OUR
CONTROL, AND WE ARE UNABLE TO COVER THEM FOR OUR CUSTOMERS.
MY TRACKING INFORMATION STATES THAT MY ORDER WAS ALREADY
DELIVERED BUT I HAVE NOT RECEIVED IT. WHAT
DOES THIS MEAN?
PLEASE EMAIL SUPPORT@INWEEFT.COM. WE'LL DO OUR BEST TO
RESOLVE THE ISSUE AS QUICKLY AS POSSIBLE.
RETURNS/EXCHANGES
HOW DO I RETURN AN ITEM FROM MY ORDER?
YOU HAVE 14 DAYS FROM THE DATE YOU RECEIVE YOUR ORDER TO
SUBMIT A RETURN REQUEST : RETURN@INWEEFT.COM.
HOW DO I KNOW WHAT SIZE WILL FIT ME BEST?
EVERY ITEM HAS A CORRESPONDING SIZE GUIDE WHERE YOU CAN
VIEW SPECIFIC MEASUREMENTS. WE ALSO INCLUDE ANY
NOTABLE CALL-OUTS IN THE ?DETAILS' SECTION
OF THE PRODUCT PAGES. IF YOU HAVE ANY OTHER QUESTIONS,
PLEASE EMAIL SUPPORT@JOHNELLIOTT.CO AND WE WILL
HELP YOU FIND YOUR CORRECT SIZE.
GARMENT CARE
HOW DO I CARE FOR THE ITEMS THAT I PURCHASED?
EACH STYLE HAS SPECIAL CARE INSTRUCTIONS ATTACHED TO THE
GARMENT AND ON THE PRODUCT DETAIL SECTION OF
OUR WEBSITE. PLEASE FOLLOW THESE INSTRUCTIONS
CAREFULLY. IF YOU HAVE ANY QUESTIONS REGARDING GARMENT CARE,
PLEASE REACH OUT TO US AT
SUPPORT@INWEEFT.COM.